CUSTOMER PURCHASE AGREEMENT

PURCHASING CUSTOMERS UNDERSTAND AND AGREE THAT ALL SALES ARE FINAL.

THIS INCLUDES ALL ORDERS WHICH HAVE:

• COMPLETED PAYMENT PROCESSING,
• WHICH ARE STILL PENDING SHIPMENT,
• FOR CORRECTLY SHIPPED ORDERS (WHETHER SHIPMENTS ARE STILL PENDING DELIVERY BY SHIPPER, OR FOR WHEN SHIPMENTS HAVE BEEN VERIFIED AS HAVING BEEN DELIVERED BY THE SHIPPER VIA SHIPPER PACKAGE TRACKING METHODS).

Customer understands and agrees any opened product(s) are not eligible for refunds, and are fully non-refundable. 

Customer understands and agrees that CNC reserves the SOLE and EXCLUSIVE RIGHTS to:

• Issue any conditional partial store credit, or to issue 100% product purchase price store monetary credit, or
• To issue product replacements for verified product damage occurring during shipment and delivery, and/or
• To issue any other remedies CNC offers pursuant to customer requests.

Customer understands and agrees that most orders may ship within 1-3 days, however, for products which are not immediately available in CNC inventory, or are in a Brand manufacturer backorder status, orders may take 4-14 business days or longer to ship to customer.

Orders made for products which are out of stock or are on a manufacturer backorder status will still have their payments processed and such orders are NON-REFUNDABLE.  In this event, CUSTOMERS ARE ONLY ELIGIBLE FOR STORE CREDIT OR MAY REQUEST A A DIFFERENT BRAND'S PRODUCT SUBSTITUTION WHEN BACK ORDERS TAKE LONGER THAN THE CUSTOMER DESIRES TO WAIT OUT FOR SHIPPING.

Customer understands and agrees that:

1.  CNC is not the Brand manufacturer for brands sold on CNC's website and thus all products found on the website, or various ordered product quantities may not be immediately available in CNC inventory.  Therefore, such ordered products may not be available for immediate shipment.  In such cases, CNC will procure the desired product(s) and then ship the products ordered when procurement is complete, using the same customer requested shipping method.

2.  Shipping delays are acceptable for orders of multiple containers of the same Brand's product, size, and quantity.

3.  Customer understands and agrees that any customer purchase of USPS Priority or Express Mail or FedEx shipping services does not guarantee that product(s) are in stock nor will ship on the same day as orders are placed, and that shipping delays of 1-14 days or longer may occur due to product availability and manufacturer backorder status.

4.  Customer understands and agrees that if CNC has shipped to a customer incorrect product(s) the customer agrees CNC shall have re-ship to the customer the correct product, provided customer has not tampered with bottle seals or labels or opened the incorrectly shipped product(s), whereby CNC will provide a pre-paid return shipping label and envelope to customer for return to CNC of the incorrect product(s) the customer received.  However, if the customer has tampered with or opened such incorrectly shipped container(s), or has disposed of said products, customer understands and agrees the customer is fully responsible for purchasing such tampered and/or opened product(s).

5.  Customer understands and agrees that in the event the customer made a mistake with their product selection and want an exchange for the correct product, CNC will extend a conditional store credit to customer,  Customer agrees the store credit is limited to 85% of product purchase price only, and customer agrees there are no refunds for shipping costs. Customer will pay in full shipping costs associated with shipping products back to CNC.

6.  Customer understands and agrees to the 15% non-refundable fee for conditional returns as a payment for costs incurred by CNC for credit card processing fees (purchase fees and refund fees) and re-stocking fees.

7.  Customer understands and agrees when conditional returns are initially awarded by CNC due to incorrect product(s) mistakenly shipped to the customer, in such case the customer agrees that CNC reserves the sole and exclusive right to refuse any returns on such mistakenly shipped product(s) if the returned product container(s) have been opened, altered, or damaged as observed by CNC once the product(s) are returned by the customer and received by CNC.

8.  Customer understands and agrees CNC will provide to the customer 100% product purchase price store credit (minus shipping costs) for eligible returns after CNC receives products returned by customer and determined by CNC that the product containers are unopened, unaltered, and undamaged product returned by customer.

9.  Customer understands and agrees international shipments do not qualify for ANY refunds or returns.  All international sales are FINAL.